Poor communication

Disgusted to say the least about the poor communication and professionalism. I checked in the vehicle for service 28/10/2025 at Audi Westrand and was not informed to fill in paperwork to be dropped off home. I missed the first and second lift and no one paid attention to it until I asked why I was still sitting in the waiting area an hour after checking in the vehicle. Only then was it communicated that I had to complete paperwork for a drop off. 1) you have the customers address, therefore, upon booking the vehicle in for service you are already in a position to take down the address or confirm the drop off location. Completing paperwork for a drop off in a digital era is non progressive. I would like to know why I was not informed of the process? I sat for 2 hours before I could be dropped off 4 blocks away. This is completely unacceptable and disrespectful to say the least!!