Pathetic service - never purchase an Audi

<p>For the past two years that my Audi S5 has been for its annual service at AUDI CENTRE SANDTON I have complained about the same issues. The breaks make such a loud noise that people would avoid being infront of me, is this what you get for a car that is so expensive. I was told the breaks cannot be replaced as this is the compound of the breaks and it won't make a difference. So all Audi's have this issue. They never fixed an error message on the car. After a bad service review I was told to take my car back, they still did not replace the breaks, they promised they would be efficient and not cause any inconvenience, the service delivery manager and customer services manager did not even look at the issues even though promising to correct it, after an entire day at the dealer my car was not returned to me as promised and I had no idea what work had been done. It was 17.45 pm and I enquired about the whereabouts of my car as I was now stranded in Jhb CBD and I am female and pregnant. I then only got to know the work that was done. I received my car only at 18.45 pm on the side of the road in town. This is the service you receive when buying an Audi, your car will have endless issues and the services department is so pathetically useless they will never correct any of them. There are far superior quality of cars and services out there. Never purchase an AUDI, the service is pathetic. People dealt with were Customer Relations Manager Ismael Ryland, Service manager Adrian van der Heever and Service Advisor Mfundo Brown. They really deliver the worst service.</p>