Pathetic service from Audi Center Durban.

My vehicle was towed in on the 19th of December 2021, I made my statement indicating the issue of the vehicle and was completely ignored. They had kept my vehicle until I decided to have it towed away on the 14th of January 2022 to Audi Pinetown.

My vehicle arrived at Audi Pinetown at around 15:30, by 17:00, my vehicle was running & driving perfectly fine. The repair costed me less than R3000.

My car was diagnosed at Audi durban and they were going to charge me R35 000 for repairs and it was going to take 21 working days. Audi durban also did not notify me before hand that I would have to pay a diagnostic fee, they only told me when I fetched the vehicle. They charged me R3200, just for an incorrect diagnostic.

I had told them (Audi durban) to check the oil levels and my service advisor had come back to me 2 days late & told me if it was fine. This was inaccurate because it was way over filled.

I have never been so alarmed by the level of incomplete. It has me reconsider my continous involvement with this brand.