pathetic service

I call AUDI assist at 13:11 today for assistance with a flat tyre. At 13:45 I received a call to say that they will be by me at 14:15. At 14:45 I called back as no one arrived. Aging at 15:39 and at 16:21. All I get is \sorry sir I will look into it and get back to you\" when I ask for someone senior I get told that they will inform them and will get back to me..."