Pathetic service

I bought a polo vivo 2012,1.4 with 60,000km on a clock in December 2014 - drove the car to JHB on 28 Dec 2014 . Just after 2 weeks I reported that the car has a problem with a gearbox . I reported the matter to Thabo (Sales Exec ) he promised me that the matter will be sorted out - he instructed me to get a VW McCarthy around JHB -got it at Roodepoort . I asked him to contact them so that he can book it for me . He never booked with them - I went there myself drove 90km s away from where I live -got there booked the car I was told to come the following week - I told him that I`ve booked the car -asked him to call them so that they do not give me hassles with the payments - again he never arranged with them . Tried phoning him several times -he never took my calls - I had to drive back from Roodepoort .I sent him a SMS that I was not happy with his behavior . I called his Manager in Durban - said he`ll sort it out for me - got a rude SMS from Thabo -stating that he was attending training for the entire week and that my SMS was inappropriate . I`ve escalated the matter with Audi SA - and no one s willing to assist me . I do not want this car anymore -I just want my money back ...