Pathetic Service

<p>I have never had such as a terrible experience in my life, My car was due for service and i booked for 90000 k's at Audi Northcliff for the 01st June 2016, the car displayed the engine warning and started stalling on my way to the service center, i advised the service representative by the name of Shaun about the problem and i was told that the car will be evaluated and i will be informed when the car is ready for collection, later on the same day, shaun called me and advised that the car has a major damage and needs proper and undivided attention, therefore, the car would have to be kept until they discover what the issue is.The next day (02 june 2016) i sent Shaun a sms to find out about the progress, i received a reply which stated " i will only get the car in 2 weeks as there is no compression on cylinder 1, the engine will be removed to check the actual problem", i then called shaun advised that i dont have a problem with the duration of overall work on the car, but i need a courtesy car in the interim, and i was told that the dealer is out of loan cars and nothing can be done in that regard, what really torn me apart is that Audi SA as a whole couldnt even help with just a courtesy car, i have a very sick fiancee who was recently discharged from hospital after a serious operation, she needs to visit the doctor now and then for a check up, i have a job that i do shifts at, i have an important ceremony in tbe free state in a weeks' time and im responsible for all the arrangements, how am i going to run all those errands with no car? I feel that Audi in general never even bothered to give itself time to understand my situation and exhaust all the options in getting me assisted...From the customer's perspective i feel like i am being taken for granted and am seriously not impressed..I need a courtesy car ASAP!!!!!</p>