PATHETIC CUSTOMER SERVICE

PURCHASED AN AUDI A3 OCTOBER 2014. HAD 48000KM ON CLOCK. REPORTED A NOISE 2 WEEKS INTO HAVING RECEIVED THIS VEHICLE. ONLY FOUND PROBLEM JAN 2016. SO MANY REPLACEMENTS OF ITEMS DONE - GEARBOX LAST. NO FEEDBACK RECEIVED ON THE CAR THAT CUT OUT A DAY AFTER GOT BACK FROM IT'S LAST REPAIR, THEN A LOUD RATTLE AFTER RECEIVED BACK FROM GEARBOX REPLACEMENT. THEY STILL HAVEN'T SAID WHAT THE NOISE WAS. OF ALL MINOR ISSUES MY PROBLEM IS THEIR FEED BACK TO AUDI SA, COMPLETELY IGNORING THE FACT OF THE AMOUNT OF WORK DONE ON A SUPPOSEDLY LUXURIOUS VEHICLE THAT SHOULD BY RIGHTS BE REPLACED WITH A DECENT VEHICLE, ONE THAT I DON'T HAVE TO DROP OFF AT THE DEALERSHIP FOR ANOTHER REPAIR. THIS VEHICLE HAS BEEN A NIGHTMARE. FOR EVERY EXCUSE THEY HAVE OF MATTERS I REPORTED ON A MAIL TO AUDI SA A WEEK AGO, WE HAD VALID REASONS. I HAD TO PHONE AUDI SA 3 TIMES FOR FEEDBACK AND SPOKE TO A PERSON THIS MORNING. THE RICHARDS BAY BRANCH IS SATISFIED THAT ALL MATTERS WITH THIS VEHICLE HAS BEEN DEALT WITH, BUT I STILL HAVEN'T HAD AN ANSWER TO THE LAST ISSUE REPORTED. I WANT A NEW CAR - I AM DONE WITH THIS ONE.