1 reviews | Active since Aug 2016
Pathetic!!!!
<p>I took my car for a service about a month ago, a week after that I had to take it back as there was a noise coming from my car. This past saturday my cars engine EPC lights came on and Audi assist said that the car needed to be towed. They took my car to the closest branch being Fourways.</p> <p>On monday morning I had to contact Audi Fourways to ask what was happening to my car. Sharon informed me that the car would not be assed the same day as cars booked in for service would take preferance.</p> <p>Many people told me that more than likely something was done in error at Northcliff when the car was serviced and I should get the car towed to Northcliff. Neither Northcliff or Fourways would tow the car- this had to be done at my own expense. I was happy for Fourways to asses my car.</p> <p>I also asked for a courtesy car as I travell by road as part of my job- this could not be provided by either dealership.</p> <p>The manager Ricardo from Northcliff took 2 hours to return my call and even mentioned that he saw my message but did not return the call- he promised to phone the manager of Fourways to see if they could asses my car sooner than the 2 days it was promised.</p> <p>Tuesday morning I called Sharon from Fourways who told me the car has still not been assessed and that Ricardo had not contacted her or her manager.</p> <p> </p> <p>All I want is a solution- I do not have a car- provide me with a courtest car!</p> <p>You cannot even tell me when my car will be looked at nor can you tell how long it will take to be fixed!</p> <p>Not one person including the customer care line was able to offer me a solution- all this while me having to uber around for 3 days and counting.</p> <p>Not one person has contacted me, I always have to phone and leave messages and hope that someone returns my call!</p> <p>Pathetic! My car is still under warranty and I am happy to possibly trade it in but will never again be driving an Audi!</p> <p>The absoulte worst customer experience I have ever recieved!</p> <p> </p> <p> </p>