Paid for motorplan but product not received

I purchased an Audi 2 year 20000km motorplan extension for my Audi A4 for R36070.00 on Monday 01-Jun-2015 and was advised that the system was down and therefore Audi Northcliff will load the extension for me on Tuesday 02-June-2015. I tried to call in on 02-June-2015 to follow up on the progress and leave messages for people to call me back and I don't get any response, after several calls during the day, I eventually got hold of someone and they are telling me that the south africa Audi system were upgraded on Friday 29-May-2015 and since then, the extension site of the system does not work on Audi but only VWs. This is so unacceptable for Audi's service standards. I am expecting Audi's service to be in the same level as BMW and Mercedes Benz and apparently I am wrong, Audi is the worst!! How can they sell products to customers when their system is not working!! I have already paid for the product and yet I still have not received the product yet. And I will have to always call in to get feedback instead of them proactively calling me back to inform me of their progress. After all, this is Audi's system problem, not customer's problem!!<br> <br>