NOT THE SERVICE EXPECTED FROM AUDI SA

SENT A REQUEST LAST WEEK TUESDAY AT 10H34 AM TO HAVE THE MOTORPLAN AND VEHICLE DETAILS MOVED OVER TO MY NAME AS THE NEW OWNER. I CALLED THEM AGAIN THIS MORNING ONLY TO BE ADVISED THAT THE ATTACHMENT COULD NOT OPEN. WHERE IS THE AUDI BRAND PROFFESSIONALISM THAT ADVISES OF ANY ISSUES LIKE THIS. INSTEAD I HAD TO RESEND THE DOCS A WEEK LATER. HAD I KNOWN THIS WAS AN ISSUE IT COULD HAVE BEEN RESOLVED IMMEDIATELY. THIS IS NOT ON IN THE LEAST. YOU ARE LOSING A CLIENT BEFORE HE EVEN GETS STARTED WITH YOUR BRAND. I WAS THEN ADVISED BY A VERY NICE CONSULTANT THAT SHE WOULD CHANGE THE INFORMATION IMMEDIATELY WHICH UNFORTUNATELY HAS STILL NOT BEEN DONE.