Not honouring CPA

13 June 2014- Took delivery of a 2007 Golf 5 2.0FSI from Audi Claremont in Cape Town. The salesman who facilitated the purchase was Mr.Dean Richards, and I included an extended warranty for peace of mind.<br> <br> 26 June 2014 - At the outset, the spare key was not available due to dealership negligence, which was communicated via email by Mr.Richards. He committed the dealership to replacing the missing key which is corroborated by his email on this date.<br> <br> 10 July 2014- the gearbox displayed intermittent grinding noises on 2nd gear which was communicated to Mr.Richards, two weeks prior to this date. Email on this day from Mr.Richards found no issue with the gearbox on cursory examination.<br> <br> 01 September 2014- although Mr.Richards was sent numerous email communications regarding the missing keys, he only responded on 1 September 2014 with no direct reference to the issue. My responding email on this date refers to the recalcitrant gears which is ignored by Mr.Richards.<br> <br> 12 December 2014- following numerous unsuccessful attempts to contact Mr.Richards, I took the car to VW Claremont with the gearbox problem, where a technician positively confirmed defective function. He provided a quote whi