Not happy and very disappointed with Audi

Dear Audi

I love Audi with all my heart ,and I have invested in the Brand "Vorsprung durch Technik'.I drove a brand new 2011 A3 sport Hatchback 1.8T for 5years till it clocked 120 000km,before the brand new 2016 A3 1.8TFSI S-tronic Sedan!!The hatchback battery was replaced after three years

I was told I tampered with the battery,I was taught not to open the bonnet till it's taken for the next service!I only put fuel in the tank and look into the dashboard for any warnings.I never allow the petrol attendants to open the bonnet.

I called Audi SA on the 14th May with regard to the starting problem ,and was told to take the car to the dealership.I drove from Mmabatho to Klerksdorp as it is the nearest,and the car was not done anything,and was requested to book it for Monday the 20th May.I drove again (400kms)only to be told that "the car was stationery with key in the ignition"and have to pay cash for the battery.I drove 800kms and Audi Klerksdorp was not considerate.

There is no way I can leave the keys in the ignition for hours.I am a teacher and spend my day from 7hrs to 15h30 in the classroom.

The Stop/start has not been working,I was told I maybe had aircon on with wide-opened windows,that would be a foolish thing to do really.I reported that it is not working,to my amazement it is working today after yesterday's encounter.

Audi is my brand ,my joy and my pride,and I want to be associated with it, but I don't want to be taken for a ride.I have recommended many people because of the service Audi SA is offering,and I really don't want to be disappointed since the car is still on the motorplan.I do not experience any problem with my cars because I take care of them and take them for service as prescribed!!

Thanking you in advance.

Yours in service

T.P.Mziwakhe