wjvr
wessel jansen van rensburg

1 reviews | Active since Feb 2016

29 Jul 2016, 07:18

no reply from audi s.a. or head of audi Mr Paul Sansom

<p><br />Hallo</p> <p>After no response from anybody i had to call in and ask whats going on but should of been expected from a company like audi S.A. they are just as worthless than our post-office</p> <p>The guy who handled my complaint spoke to me never helping me anyway as audi sa think they can build and sell s**** to customers and if they need assistance with a full service history vehicle they can just sell the parts to the customer at cost and tell them they get 50% discount and the customer has to pay the labour also,what a joke from a company as big as audi and for them to assume all the customers are so stupid in thinking they get 50% discount but we are only getting cost price,audi doesn’t lose anything and they are not giving anything also they are just making money,we are not customers we are only seen as the next fool to fall for there adverti*****ts and nice pictures of good looking vehicles but not so reliable vehicles maybe they should visit a Toyota factory and get some tips on how to build a reliable vehicle</p> <p>After this i will never recommend anybody to buy a audi rather buy a bmw even if they have worse service they atleast sell reliable vehicles or even better go to Toyota ,the drive might not be so smooth but atleast you will be driving and not be paying for a vehicle standing at audi paarl that cant drive</p> <p>I hope that what happened to me will happen to audi employees vehicles also and hopefully audi will also tell them they get 50% discount which isn’t even discount its just the cost of the parts and that they pay for a vehicle that doesn’t drive and maybe then audi will review the policy on the”50%” discount and see that in certain cases that can not apply and that audi must take responsibility for fixing the vehicles</p> <p>In my eyes and hopefully millions more will see audi as a Chinese product as they get there parts from china and thats not something i make up i know they get parts from china and thats proven on the parts you buy from audi ,as made in china is stamped on with an audi badge,how funny is that,atleast it shows in the reliability also that its from china</p> <p>Please forward this email to Mr Paul Sansom and i hope he will reply and not do what all his employees did and just ignored the customer</p> <p>If i don’t get a response from him i will assume that this email wasn’t send to him as i don’t think he is the type of person who will ignore a customer who has a serious complaint and i will then post this on public pages until he sees this and reply to me</p>

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Replies (1)
wjvr
wessel jansen van rensburg's update11 Aug 2016, 07:29
Reviewer Update

hey,i decided to fly down to cape town and get this vehicle sorted myself as I have the knowledge and the tools and I fixed it for R575 only,a simple timing chain tensioner was the cause but audi paarl didn't do the effort to see what the problem is just send me a quote for R50 000,the oil was pitch black I don't even know if audi ever serviced my vehicle and that cause the timing chain tensioner to fail as it works with oil pressure,i learned a good lesson to never trust audi paarl or audi S.A. ever again as I talked to both for more than a month to try and sort my vehicle out,they simply don't care about customers,the response from waldo gerber the dealer principal at audi paarl was simply that he is glad I fixed it at a low cost!