No car hire for 2 weeks!!Car waiting for back-lock parts from Germany which will take another over 2 weeks!!!

<p>My car which is still under warranty was brought in April 2016 as a preowned A3 (BX03JX GP) was taken in as a breakdown on Saturday 5th November at Audi centre Polokwane, was diagnosed on Thursday 10th November that it needs a new engine control box. The box was ordered and apparently the order is in backlock and will take 7 to 10 working days to arrive from Germany this was communicated on Friday 11th November with Sumayya. </p> <p>I reqested car hire services and everything was arranged (signed indemnity forms) well with Sumayya from Audi Polokwane, until she tells me on Wednesday 16th November that i will not get car hire from Audi South Africa because they say of the milage on my car. ( i do not know how that has anything to do with me needing a car hired!!). So i called Audi South Africa spoke to Suriya (customer care)who tells me the dealer must organise not them. I call the dealer (Sumayya) and she tells me they informed Audi SA they do not have cars available for hire thats why they requested them to arrange it.</p> <p> </p> <p>So i find myself caught in between the head office and dealer issues on who must arrange the car hire. It has been two weeks now since my car is at the dealer and i am expected to wait another 2 weeks for the parts to arrive without a car hire? i do not understand how i am expected to move around without a car. </p> <p>I am highly unhappy with how Suriya has handled this matter i had to call her 3 times today and her response was shes waiting on the dealer she will call me back, i am still waiting fo her call, i do not care where the car hire comes from, i just need a car. </p> <p>Can this matter be resolved </p> <p> </p> <p>Itumeleng Mogatusi</p> <p> </p>