Never finance your car with Audi/ Wesbank!!!!!!!!

The kind of treatment I received from Audi is pathetic. They ignored my email I sent on the 07th of February 2022 to change my banking details from Absa to FNB. I gave them a call on Saturday 19 February 2022 to double check everything as Absa reminded me via text that the installment is due soon. The Audi consultant requested my details and I informed him of what transpired and when I sent an email to Audi to update my banking details.

To my surprise this morning 25 February 2022, Audi tried to debit my Absa account and when I call them, they are saying there's nothing they can do on their side and the penalty fee Absa will be charging will be on me. I moved all my banking to FNB so why does Audi not follow instructions and want do as they please.

On top of that, when I called them on the 19th of February, the consultant made the changes and sent confirmation that the debit order will go through via FNB on the 20th of February 2022. So Audi tells me, the only thing they see on their system is that I made a call on the 19th and the debit order from FNB was going to start going out from the 20th of March, totally different to the letter they sent me on the 19th of February 2022.

The consultants have a don't care attitude and have no customer service.

I need this resolved and I need the recordings of the phone calls sent to me.