my car was on fire.

While we were on our way to Queenstown from mthatha, the car stopped and the clutch was not working. This Happened on the 15th of July 2018 and this happened during the early hours of the morning. While we were sitting in the car , we heard loud shouts "get out, the car is on fire"). Yhooo we quickly got out of the car. we could not believe it when we saw the fire, we were so scared. The loud shouts were coming from a truck that was passing by. They came to us and quickly looked for a fire extinguisher. Yho it was like they taking a long time because the fire was gaining momentum. Finally they managed to get it, They quickly rushed to extinguish the fire. The fire took time to burn out. So as soon as the fire burned out, the people that were helping us left us because they were rushing to work. So decided to push the car away from the road so as to not cause accidents , the fire started again and we had to use soil to extinguish the fire. Audi was suppose to tow the car to Audi EL on Monday the 16th of July 2018, that is what they told but it did not happened. They towed the car on Tuesday the 17th of July 2018. A guy from Audi called me on Thursdays telling the is something wrong with a clutch, I need to pay a deposit before they repair the car. What??? I told him that the car was on fire and surely that has to be a factory fault. He told me he is going to speak with his workshop manager. He did not come back to me and I decided to call them on the 23rd of July. I couldn't get hold of the guy that I spoke to and they were saying I must call him back in 5 or 10 minutes. I had to call them to get an update on what is going with my car. They told me that its in their workshop they are going to make a further investigation. I told them I need a car in the meantime, They said AUDI DOES NOT GUARANTEE MOBILITY. Till today day they have not given me a car. They hardly call me for updates. So they sent me this form, stating that I must agree that they remove parts from the car for analysis. I responded to their request with concerns & demands. I am telling you they have not responded, The do not expect me to drive the car that was on fire right???, A lady from Audi called me last week telling me they are going to give me update this week. They have not called me yet. They do not care about their customers, their service suck big time. Can you believe its more than a month now and Audi has done nothing to help.

Yhuuu Audi I have never experienced such disappointment in my life. You have treated me badly while I have been a loyal customer for about 6 years now.