Motor-plan blunder corrected

I bought an Audi from Audi Rustenburg in September of 2014 and I also purchased an extension of the motor-plan. This extension was not updated by the sales person who sold me the car. I only found this out almost a year later when Audi Sandton could not pick up my extension on their system. the problem was the sales person who sold me the car had left Audi Rustenburg. After about a month of pillar-to-post, I was fortunate enough to get Helgardt on the phone. <br> Helgardt made every effort to get my motor-pan updated despite the previous sales person's massive blunder and in the end, my motor plan was updated and loaded on to the system. <br> This is a prime example of customer service that goes well above and beyond and I am truly grateful.