More damage done than repair

Around the beginning of May 2017 I took my Audi A3 to Audi Polokwane for them to look at 2 issues, my heater was not functional and the was a blow in the gears when I accelerated (multitronic issues). I was informed that it will take more than one day to fix the issue, then I requested that they call me when they have a courtesy car available.

So on the 15th of June 2017 I sent my Audi A3 and received a courtesy car. 2 months 10 days later (25 August 2017), I went to pick up my vehicle. The vehicle heater was fixed but the multitronic issue has become worse and now there is a new issue that says, battery not chgarging while I am driving.

I called Audi SA (still under Audi Freeway Plan) explained the situation, they came to tow the vehicle on the 28th of August 2017 and take it back to Audi Polokwane. I called the same consultant and informed her that I will still require a coutersy vehicle and she informed me that she cant assist, she can only place me on their waiting list.

This fault is completely on their side but it seems I am the party suffering the consequences. Do bear in mind that I stay 210 KM from Audi Polokwane, which means all my travels were from my pocket. This goes to show that they do not pay attention to detail, they do not do proper tests once they are done repairing. I currently do not have any form of transportation.