Melusi - Audi 24 Hour Aassist - Fantastic Service

Last night I experienced a problem with my car and called Audi Assist. I was helped by Melusi. He was very reassuring with his calm voice and clear instructions, which were exactly what I needed in that moment. He updated me studiously about every step, and though I know it was probably his job, he did not make me feel like an inconvenience or just another ticket to log. What a gem!