Maintenance Plan - not so maintaining

I lodged a complaint with the customer care centre at Audi SA regarding Audi A3 TFSI which has had repeated problems with the gearbox and its been 5 days and neither Audi SA nor the dealer has contacted me, the dealer refuses to pay although the car is still under maintenance plan. they say its customer driving style, saying to a customer that has driven 3 manual cars and never experienced any problems for over 10 years. now because its an audi im a bad driver. whats worse the customer care is sooo useless, they cant even call you to let you know the status of you complaint. STAY AWAY FROM AUDI.. they cant even live up to their promises, after buying a car you are on your own. this is false advertising. Audi National After Sales <br> National After Sales is committed to becoming the benchmark in After Sales Service across all manufacturers in South Africa. In order to achieve this, the focus is on the three most important areas of the business: Service Customer Satisfaction, Service Quality and reduction of repeat repairs. Get yourself a Mercedes.. Best customer service ever.. I regret the day I was interested in their Cabriolet...