*****!!! BAD SERVICE!!! ARROGANT!!!

My car (A4 1.8T) broke down on the 3rd Of May 2015 en-route to Pretoria from Mpumalanga. After a lot of pushing from my end to get it towed, it finally arrived on the 4th of May at their Middelburg Branch. <br> <br> I was called when the car arrived at 4pm at the branch, then 20mins later I received another call stating that my clutch plate had been damaged. I was then sent a quote of R32000! I questioned the agent that shouldn't my maintenance and service plan not cover the cost, and he said it was not a factory fault after their assessment of the vehicle. <br> <br> I asked to speak the manager who was arrogant and rude. I was then referred to Audi SA, where I have been dealing with Marco who has been delaying any form of progress as I always have to follow up with him. He NEVER responded to emails, nor calls until yesterday, I received a call stating I need to pay an additional R4500 to assess the car, BUT A WEEK AGO I WAS ALREADY GIVEN A QUOTE FOR THE REPAIRS????<br> <br> I am furious because of contradicting stories the whole week and no one has given me an answer. I asked for management assistance and he refused, I insisted and he put me on hold for 15mins, then said HE DOESNT KNOW WHO THAT IS!