SN
Sihle N

1 reviews | Active since May 2015

04 May 2015, 13:15

Lack of Response from Audi South Africa& Audi EL

On the 02 April 2015 my Audi A4 was towed to Audi Center East London after I had noticed that there was an engine light and loss of power when driving it. On the 07 April Audi East London confirmed that they received the car and that they were going to diagnose it. When they got back to me on 09 April I was informed that the problem with the car was a clutch kit that had worn out and i had to pay R2394 for stripping the car. I was also contacted by the Audi SA Agent who promised to work with the dealership in resolving the problem.<br> <br> Weeks passed by with no response/update from Audi SA and Audi EL, i then sent an email on the 25 April 2015 to Audi SA complaining and urging them to quickly resolve the problem, and they never responded to it. Audi EL contacted me on the 29 April saying they were still waiting for Audi SA's response to the report they sent them. I then sent an email on the same date to the Audi SA and Audi EL telling them to keep the car and do whatever they wanted with it, and there is still no response. It's been more than a month without a car and both Audi SA and Audi EL do not care about the inconveniences i'm experiencing. I regret ever buying an Audi vehicle.<br>

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