Lack Of Assistance

I work for a formidable company that sells a wide range of luxury vehicles, and last October I sold an Audi A4 with a motor plan expiring in March 2016, the mileage was 73 500km, and thus had until 100 000km left prior to expiration. The client only did roughly 1000km a month and thus it would've clearly be advisable from Audi side, that we extend the time on the plan and not the mileage. <br> <br> All quotes were only given over the phone, and thus somewhere or other there was a miscommunication between myself and the Audi F&I. This left us with purchasing a plan for mileage extension as opposed to time, giving my client 50 000km of motor plan to do in just 5 months, which is clearly ridiculous!! both extensions are roughly the same price.. The error was only realized when my client took his vehicle in to Audi with an issue, a month back. <br> <br> We have done everything we can to rectify the situation with Audi South Africa, and have simply been told that it is too late and we would need to now pay an additional R24 000 to extend the plan, as opposed to simply changing the extension from time to mileage. The additional cost (+-R600) would gladly be payed for by us. The plan is still active!