Lack of Accountability

Audi SA as a parent body refuses to step in when 2 separate dealerships work on the same vehicle pertaining to the same repair, one covered the cost under the maintenance plan and the other refuses to. Worst of all, there is no escalation process and when I try the customer complaints department, the matter simply gets palmed off from one person to the next without any rationale. Personnel at the call centre refuse to provide any further line of escalation nor are willing to engage the respective dealerships.

I have been frantically trying to find someone at Audi with the appropriate level of Authority and Integrity to consider this as it seems illogical that 2 Audi dealerships can apply such different criteria.

Is there anyone at Audi SA that can talk to me?