Lack integrity and bad service

Your response through Audi SA (customer interaction centre) has forced me to give you FREE Adverti*****t. I am highly disappointed in the manner you have responded to my complaint. You have made me feel/look like a ****. Again I'd like to state that I have reported shuddering on 3 occasions to service ladies respectively. What makes me angry is that now that the car is out of your plan you are now able to say that diagnostics are not able to pick up the clutch problem. I know that the two ladies will never refute my claim. They are aware of this I spoke With them when my car was packed in you garage for almost three weeks waiting for approvals. For you to say this has never been reported or not in your system is blatant lies and does not help you to uphold the Audi expected standard. I have always rated your service highly on your surveys because I believe in your dealership now I know I was wrong. Now I will rate - Zero. I'd have appreciated more if you have taken time to interview me and your service ladies. However you decide to hide behind your systems. You have ****** the insurance car that paid for this. lost my respect and possible upgrade sale. Treat all customers fairly.