LACJK OF FEEDBACK/NO ALTERNATE TRANSPORT

What a hirrible aftermarket experience . Audi does not care about Customers after the sale is done . 3 weeks ago i had an issue with the car , took it to Audi Arcadia to get it diagnosed with whatever the issue was . I was allocated to Belinda who needless to say never provided with feedback , each time calls atre made to her she is always saying she is going into a meeting . IO wonder what important kjoib she does if sjhe cannot take car of her own customers that enskuures there is a meeting in the first place . Days passed and now was told that kamo is the service consultant as Belinda is now on official leave . No feedback was provided , i went to the dealership and was told its a gear box problem . I had requested a hire car and were told that there is a long list . I borrowed A car from my brother who since taken it back as i thought it will be only 3 days . I am now oin forced leave as i have no car to drive with , My kids have to uber to school and io need to ensure their safety . Can i get an update and a hire car as i am greatly incovinienced by your lack of feedback . There is no Customer connection whatsoever .