Irate Customer

Good Day

Kindly note that I am unhappy with the service provided as the issue with the bonnet occurred when in your dealership the last time, there was nothing wrong with the bonnet at the time my car went in the previous time, this is appalling that I have to now pay for something that is entirely the doing of your dealership.

Kindly ensure that all parts are resolved regarding this vehicle. Note this is the 3rd time my vehicle has been brought in for the brakes and for the starting issues and the lack of the competence of your workman at the workshop is quite obvious.

Also your new service adviser was not properly briefed on the brakes – that they were new ones fitted by your dealership that is still giving the same issue as previous ones, also when I booked in the car I was told not to add the key battery as an issue and hence I did not, so I don’t see why your adviser needs to make it seem that I did not mention it – please do not change the battery on my key I am more than competent to sort that out myself.

Your dealership is very fast in protecting themselves however quite *********** to ensure the vehicle is returned in proper working order without causing further issues with the car.

I am not prepared to put up with your dealerships incompetence . should my car not be returned with all parts fixed at the cost of the dealership I will be forced to refer this matter further up to your CEO as I have done previously.

please can this be escalated as the feedback given is not acceptable - they can find the issue with the starting and breaks squeeking , also the bonnet unable to stand on its own and was advised due to wear and tear and that is impossible as the bonnet was not open since leaving the dealership