Ineffecient service by AUDI SA

Audi Assist arranged for my vehicle to be towed to their Rustenburg dealership on Friday, 12 November 2021 after I reported to them an engine warning light that was on my dashboard. I requested to be allocated with a courtesy vehicle as I need to go to work and drive my kids to school.

The agent said the dealership would arranfe that and if there were challenges with getting a loan car then the matter should be elevated by the dealership to them to assist.

Since Friday I have been calling and waiting for a courtesy car and no one seems intereated in making arrangements for me to be allocated with one as the Rustenburg dealerahip says they do not have a car to loan me and now the AUDI SA agent is telling a contradictory story saying they are not able to allocate anything.

While my car is in for repairs to what is being said to be a fault with a sensor on the engine, I have no car to go to work in and my small kids are using uber to school which compromises their safety.

After driving AUDI for 10 years and owning one of their expensive models I have realised that the do mot care about their clients and I will be trading in the car and moving to a brand that prioritises the well being of their customers.