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<p>My wife recently had to book her A3 in for the 90 000 km service, this was done telephonically and upon arriving on the said date the car had not been booked, the person who had taken the call was non plussed that she could remeber taking the call but not doing the booking, kind of "tough get on with it" attitude. The biggest issue for the service is that if you move the gear lever from park to reverse the gearbox does not select reverse and the car remains in neutral, you have to move the gear to drive and then back to reverse to get the gear box to select the reverse gear. Audi run the diagnostics and it comes back as "no fault", so Audi state no fault, they will not physically get in the vehicle and go through the motions of selecting reverse form park because the diagnostic states that there is no fault, the fact that when you do it physically and it does not select reverse is of no consequence to them. I find this unbeleivable that I cannot get them to even try this as I just keep getting told that the diangonistic states no fault - like dealing with idiots. I have over the years purchased 6 Audi vehicles, 5 from this dealership and can categorically state I have already changed my vehicle to another brand and will be changin my wife's vehicle to another brand in the next 60 days. If this is the best Audi offer then they do not deserve any of my business.</p>