I want my Carpet

Good day

a few months ago I took the car to be replaced with the thermos-tarter because it was showing a coolant error, fine the part was ordered and replaced happy with that

However a day after I realised left carpet was missing I called the service provider Tilly on ********** 924 at AUDI Westrand however she was not available I left numerous messages for her to call me back don't know if the receptionist would give her the messages or not.

Finally i got hold of her and told her that the carpet is missing she said she will look for it and again I had to follow up with no luck. This has been going on for far too long now I decide to call the Principal dealer he is never available the PA doesn't even answer so I can tell her my complaint. Thili has tried to get the carpet for me however the service Manager told her that my car came without the carpet how he knows this I have no idea, I have told Thili to go on the day my car was there to look into the cameras to prove that my car had a carpet. I wouldn't be following up on this for this long if the car didn't have the carpet this was not the first time I took in the car.

Tilly told me that the Manager is not willing to buy the carpet for me , that is not my problem how they get or whether they would order from Germany I'ts really non of my business all i want is my carpet.

Regards, Dawn