I am not getting a good service in Audi Centre JHB, this is totally not respecting the customers.

I received an email from Audi South Africa in July notifying me that the is a heater element that needs to be changed, so I should take it to any Audi Centre around the country for the replacement. I then arrange with Audi Centre JHB for the 26 July 2018. I took the car in on the 26 July 2017 at around 7:45 in the morning, I forgot the name of the person who was assisting me. I waited until 17:00 waiting for the Audi Centre JHB to call me for my car collection, they only called after 17:00, on my arrival, the vehicle was not washed, the heater element was not changed. I was then told that the was no spare part, they will call me within a week after they have received the part. Until today I am still waiting for that call from Audi Centre JHB.

On the 20 August 2018 I booked online my vehicle for final inspection for 99 000 km as the vehicle is going out of the plan. On the 21 August 2018 I received a call from Audi Centre JHB, it was a lady who was very rude to me. She refuses to tell me her name. I told her about above matter and she said she can't help me she doesn't work in customer service. She then asked me who was assisting me on the day and I told her I have forgotten, but she may check on their system. She then hangs up without noting issues that I wanted to be checked on the vehicle.

I am not getting a good service in Audi Centre JHB, this is totally not respecting the customers.