Horrific Service and No Regard for People's Property.

<p>We had our 2010 Audi S4 sent to Audi Sandton approximately 5 times this year alone. It only has 89,000kms on the clock. Various mechanical issues that totaled to over R100,000. We have it for a week or 2, then there is a new issue, however, we had the car there again for a gearbox issue and it was in their possession for 2 months. We got it back yesterday, 22 Nov 2016. We left the car with them with half a tank full of petrol, that was empty. The back right rear tyre was flat. There are scratches on the car that weren't there before. Someone tried to clean the car with some kind of detergent that took off the paint on the front passenger door. When I arrived the service consultant that usually attended to the car through the year, Bill, didn't expect me first of all and asked me why I am waiting for him. Told him I want to collect the car as the dealer principal, Bruce emailed us to inform us that we should collect the car. We arranged with Bruce to assist us in selling the vehicle due to the fact that we have been experiencing all these major issues recently and don't want it anymore. He informed us via email on Monday, 21 Nov 2016 that they will no longer be assisting us AFTER we followed up due to NO COMMUNICATION FOR 2 MONTHS as to what is going on. Talking to Bill, he said he doesn't know where the car is. He was rude and dismissive in the presence of another customer who was accompanied by him when he came to his desk. I find it utterly unprofessional, to say the least. I have been waiting for him for over 20 minutes and once he determined who was responsible, I waited another half an hour JUST to get the keys and leave. Audi Sandton is the worst Audi dealership that we have ever dealt with. We have escalated our concerns to the dealership principal, Bruce 3 months ago and expected him in his position of authority to have some level of understanding towards our frustrations to have a high-end car that is prone to break down without even driving it. The car has done 500kms this year due to the fact that we don't want to drive it cause it breaks every time. It seems as if Bruce has no clue as to what his service department is doing or has no regard for the fact that even though we have had the car at their dealership numerous times and they are AWARE that there are serious issues with the car, they never follow up or give feedback and when we get the car back, it's damaged. This is totally unacceptable. We will NEVER recommend Audi Sandton to anyone and we are never going to purchase an Audi again. If this is the level of service the general public can expect from Audi, then PLEASE do NOT buy a car from them. We are utterly disgusted with the product as well as the people in general working at Audi Sandton. </p>