Horrible service by Audi Arcadia and Audi SA

I am having a chellenge with the Audit Arcadia and Audi SA. The Arcadia branch does not want to take accountability for a factory fault and Audi SA does not even bother to engage with a client after multi contacts with them from myself.

I have requested for a report confirming that Audi Arcadia has performed an assessment and could proof that the damage or not a factory fault and also proof that there was damage caused by a chip. But that has not happened. Instead a decision is taken not to take responsibly of something they did not assess and cannot proof.

I also need evidence of the internal and external assessor communications regarding the matter and nothing is being done.

Clearly the sales a manager spoke to the customer relations manager and the two deciding that the dealership will not to take accountability for this for even ensure that the client is not inconvenient during the process. And this is a warranty that I paid for which they are refusing on. This is strange how the sales manager dismissed my case and mentioned that I can fight as much as I want they won’t fix the car and the so called client relations manager get agrees to the same

A dealership that cares about its client would have provided an alternative car whilst the process is being done and I have also requested one and audit Arcadia refused to give one. Also to add I have received a report on improvements that were done on a 3 month old car which I never requested which also makes me question everything.

You cares clearly don’t care about your client hence the horrible service I’m receiving

I am inconvenienced by all this and will have tax implications which is a cost I am not willing to accept due to your unprofessional services.

I have decided that I don’t want the car anymore. You can keep your car and I also inform the bank that the car has been with the dealership for more than two weeks now with absolutely no communicating to the dealership except for me going there and interacting myself.

I will not pay for a faulty car whilst you enjoy the benefits of my inconvenience

Audi SA has also failed me and I will also take this to the ombudsman and the Media so that my fellow black South African can no of what we experience under the SA called white leadership.

Not only has the issue on FNB cheating us of our hard earned money but it’s dealerships like Audi that exploit us even more.

Sent from my iPhone

On 20 Mar 2019, at 11:53, Evans Kativu ********** wrote:

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Lucky, Good day, further to our discussion in our meeting our official conclusion is we as the dealer cannot claim the sunroof glass damage under the vehicle warranty as there is no concrete evidence/irrefutable proof that the glass failed due to a manufacturing defect. We understand your concern on this issue but as a dealer we have to adhere to the manufacturer’s guidelines regarding warranty and claims and if we cannot prove there is a manufacturing defect or premature failure of componentry on the vehicle then a claim would be impossible as is in this case. Furthermore to your request for the Audi Customer Care line the number is as follows ***. Kindly advise if there is any more I can assist you with. Thank you. Regards Evans Kativu Certified Service Advisor Audi Centre Arcadia Phone: +27 12 ********** Direct: +27 12 ********** Email: ********** Website: www.audiarcadia.co.za Facebook: www.facebook.com/mccarthyaudi Address: 470 Church Street East, Arcadia, Pretoria <image001.jpg>

McCarthy is a level 4 B-BBEE contributor

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