Hatfield Audi Freeway plan a publicity farce

<p>In 2013, I bought a car from Hatfield Audi. One of the reasons I chose Hatfield Audi in the end (even though the sales experience was bumpy) was because of the 15 000km extension plan. The sales person did a good job of selling this like it is worth thousands of rands.</p> <p> </p> <p>The fine print I did not read (bad on me), and they did not point out</p> <p>Cars can only be serviced at a Hatfield Audi on the freeway extension plan</p> <p>At the time I lived in Secunda and the sales person knew this. After 100 000km, I can only service my car at a Hatfield Audi (so the choices are Hatfield and Rivonia, not very convenient). The car was sold to me in full knowledge that this offer could be useless.</p> <p> </p> <p>Once you are out of your original maintenance plan, there is no way of upgrading, as the HAFP means nothing to Audi SA and your car is essentially out of maintenance</p> <p>My original plan was to drive the car until 200 000km, so I wanted to extend the mainenance plan. I knew that I had to extend before the car went out of maintenance, which I wrongly though was 115 000 km. Now, I am sitting with a car of which I cannot extend the maintenance plan. - This is the reason why I have bought a new car from a different brand to use as my primary car and which I can take to 200 000km.</p> <p> </p> <p> </p> <p>The fine print which I never received and which they unfortunately cannot send me (probably because it doesn't exist)</p> <p>So, my most recent experience irks me most, as it is absolute *****. The mileage on the Audi reduced significantly since I have bought a better vehicle. </p> <p> </p> <p><br />When I called to book an annual service at 114 000km (which is within the 15 000 km extension plan), I was first informed that I cannot do this 12 days before the anniversary of the service (even though all of the other Audi centres have a 30 day variance). When I asked for the earliest and latest dates to service the car (as it is really an inconvenience to get to Hatfield or Rivonia and I need to plan ahead) in writing, I finally got a call more than a day later.</p> <p> </p> <p>Suddenly, the HAFP only covers one service, the 105 000km, and not any annual services. The catch is that the Terms and Conditions does not state this. The terms and conditions state “services”, they state “services” twice, not “service” or “only one single service”. Also, the service manager was unable to send me the terms and conditions as he does not have the authority? Why are these things so secret? I had to wait till I get home to read my battered hard copy in my car.</p> <p> </p> <p>This is absolutely unacceptable.</p>