Give me a courtesy car as per your promise

On Saturday around 9H00 am I discovered that my car wouldn't start due to gearbox malfunctioning. I reported the matter to Audi SA roadside assistance call center. Since the workshop was closed, we agreed with the call center agent that the car would be towed to Audi Bruma this morning (Monday). He also promised that a courtesy car that I would be using while waiting for my car to get fixed would also be given to me today. Indeed my car was towed to Bruma this morning. Another agent who assisted me this morning also confirmed that the courtesy car would be ready by 11am today. I've been calling your call center since 11 am, I was told that the dealership should have organized the car for me. When I asked them they said it's people at the call center who are supposed to do that. In the afternoon I was informed that the roadside manager would go through my recordings to get the details of the dealership that is supposed to give me a car. However up until now (11:04 pm) I still don't have a car to use. Please stop playing, keep your word and give me the courtesy car to use while my car is getting fixed as per your promise.