full service history audi @ audi with R50 000 engine damage

<p>my audi has a full service history with audi dealer and was service at audi paarl the last 2 years and was also bought from audi paarl but just as the motorplan expired(it has +-105 000km on clock) the audi that has a full service history didnt start the 1 day,cambelt/chain tensioner is apparently damaged as per quote from audi paarl and will cost +-R50 000 to be repaired,all services has been done the car was well looked after and always serviced on time,audi paarl told me that they got approval from audi S.A to pay 50% of the parts but i have to pay the other 50% and the labour witch is a RIDICULOUS +-R17 000 but they said if im lucky and the valves didnt bend becuase of the tensioner on the timing chain it will only cost me +-R23 000,why should i pay for a car that was serviced at audi everytime and now has an engine problem witch failed because of maintenance not being done,the dealer principal of audi paarl said that the tensioner is not a part that has to be changed on certain kilometers and that its just my bad luck that it is damaged but i dont agree as i now found out about a few people who had problems the same as i have now and that its a fault from audi not servicing it or maybe they are putting chinese parts into audi vehicles and selling them as audi parts,i did not buy and audi to have a chinese vehicles problems.</p> <p> </p> <p><br />as the dealer principal said its just my bad luck it happened but we as customers dont buy vehicles from a well known german manufacturer who say they have this great vehicles to hope we dont get the bad luck of the tensioner breaking on +-105 00km and now sits with a bill of +- R35 000,why should we then service a vehicle and pay audi to look after your vehicle if this happens??i did send audi an email ********** on thursday 21 july 2016 with now reply yet,audi should repair my audi and i should be able to drive that vehicle for 300 to 400 000km before i should even think about touching the inside of the engine ,thats if they do give the customer the quality car we think we are getting when we buy an audi,lets see if audi stands by a customer when the quality of there vehicles are at question.</p>