Frustrating, poor service from a world-class brand

I wish to raise a concern about the level of service offered at Audi East Rand. It started before Christmas when i responded to an for pre-owned Audi. I contacted the dealership through the advertiser and again through e-mail to query some details on the vehicle. The dealership only contacted me last week Monday. After some schedule adjustments on both parts I got to test drive the vehicle on Friday last week. Agreeing to take the vehicle i asked for several financial options to be presented to me so I could make an informed decision. While the finance team was helpful, I never got the options I requested. never the less, i paid the deposit yesterday and have been asking when i can collect my vehicle. The agent first mailed me saying he would call me. when no call was forth coming i called him and he asked me to give him an hour-and-a-half then he would come back to me. I am still waiting several hours later. My husband owns an Audi and he was raving about the \Audi experience"- what an experience indeed. More than a little frustrated and deeply disappointed since i waited my whole like to purchase this vehicle. We expected more from Audi. Pick your dealerships properly.<br> """