********** insurance request + no response from HQ

What a truely pathetic bunch of people.<br> <br> My windscreen was cracked when i bought my audi and have proof of this on mail from the dealer.<br> when returning to have this fixed at Audi's costs, the Branch manager Johannes asked if i could use my insurance to claim as he did not want to lose his no claim bonus??? *****!<br> <br> logged a complaint on the 26th of January, Got a call from Lucinda at HQ who advised she would look into it and get back to me. needless to say she didn't. tried to call her a few times and nothing.<br> <br> get a call 2 weeks later asking if everything was ok ?? when i advised that she hadn't got back to me,she again said she would look into it and get back to me the 2 days later ... another week passed and nothing.<br> <br> i called Audi today and asked for a manager that obviously was not available. spoke to Lucinda again who apologized for the 10th time for not getting back to me ( seems this is all she does) . and all she could say was i should send a mail explaining. which is what i did a month ago.<br> <br> Truly poor poor service and sadly the last Audi i buy