Failure to communicate and to be honest

I dropped off my car for a service on the 21 Oct at 7.30am and was informes that a service adviser by the name of Chandre will contact me during the day. At 14:17pm, I received a call from Chandre to inform me that my car would be ready on the 22nd Oct as there were parts the shop didnt have stock of. Its the 22nd and I still have no car or feedback. I only received an update from Andrea the manager when I followed up.