Extremely poor service from Audi PMB

We would like to report an unfair practice by Audi Pietermaritzburg.<br> <br> We bought an Audi Q5 3.0TDI in 2013 as a pre-owned vehicle. We were advised that it is a 2011 model and in fact it is still recorded as a 2011 vehicle in their records.<br> <br> When I took the car for service (at Audi Arcadia) on the 13 January 2016 for service I was told that the motor plan had expired, however the service department told me that they will \do us a favour\" and service the car (at 90000Km) at no cost since the motor plan has already expired.<br> <br> Repairs to the value of about R53 000 were detected but not repaired since I was told that the plan expired on 30/11/2015. Our argument was that a vehicle bought in 2013, whose model is 2011 cannot have its motor plan expire in 2015 but should instead expire in 2016.<br> <br> We then contact the dealership where we bought the vehicle to raise this concern on the 14th January 2016. The Pre-owned sales manager there Mr Riaz Mohamed advised that this occurred long before his time, but he understood our predicament and requested that we send a quote from the service dealer where we sent the car. Riaz has failed to help although he said he will fix our car since..."