FK
Francois K

1 reviews | Active since Apr 2015

07 Aug 2015, 12:30

EXTREMELY POOR SERVICE AND BAD ATTITUDE

My A3 has been to Audi's The Glen dealership for the last 3 months to solve the same issue. I have been given the same poor excuse of having to follow the procedures in order to find the fault. This is obviously not working.<br> <br> If Audi themselves can't fix the same problem in 3months, the who else can?<br> <br> This issue has been raised to the workshop manager Jan Clarke and the dealer principle Haley Austin who have not been able to resolve this issue. Even when escalating this problem to Audi SA customer service the contact person Sagira has not been able to resolve the issue either. <br> <br> Now for the umpteenth time I have to be inconvenienced as they can not supply me with a similar or better replacement vehicle, as my own is now in operable and actually a hard to drive as it is losing power while driving and putting my own life in danger. And this point is well known to everyone involved.<br> <br> Can someone with the necessary authorisation please solve this issue once and for all.<br> <br> I am especially disappointed with the attitude of Jan Clarke, who has in essence told me that I either accept whatever they tell me or wait another week and who knows what might happen.<br> <br>

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