Even Customer services don't reply

I purchased a car from Arcadia in 2011 with personal plates, but never received the plate certificate, which is no surprise. I called them and was told the Dealer principle/ new sales manager would call me. I gave up waiting for this after a week and called customer services. 2 weeks later I am chasing them up for a response and begging for an answer to when I will get my certificate that I paid for. I am promised and promised a response...but nothing happens. I had to hold for a long time for a manager at Customer services who now wanted to connect me with Arcadia again - (You must be joking!!!) - I told him very clearly I wanted him to resolve the issue, but no response again. I now give up and will never touch Audi again in my life the service is absolutely appalling. Take note future potential buyers, once they have you that's it, don't expect service!!<br>