Dissatisfied client

Yesterday on the 1st of december, I took my car for a routine service,and brake change service.the past couple of days my battery has been giving me problems and yesterday while waiting for the garage to open, my battery died. I met with service consultant Sabelo whom I normally deal with at Audi for my service. I alerted him that the battery is fault and needs to be charged. He told me he would get the battery tested to see if it warranted a new battery to be fitted. After testing,he told me that the battery was fine and was charged. Later during yesterday, around 7pm, while in the parking lot of spargs mall in beacon bay, I tried to start my car and it wouldnt start. The battery was dead again,now im asking myself how was it possible that a battery which was supposedly fine and charged experienced the same issue. I eventually called roadside assistance which took its time to get back to me with a technician. I ended called a friends to come and jump start the car for me. My biggest concern is that the problem is still there and everytime I start my car, it experiences issues in starting. What concerns me is that my service request was not fulfilled as I had reported the matter on the same day. Im a loyal vw and audi brand supporter for the past 7 years and for me to experience such a service leaves me extremely dissatisfied.

Hopefully my issue will be attended to.