Dissatisfaction and Disappointment

Dear Audi South Africa Customer Relations Team,

I am writing to express my deep dissatisfaction and disappointment regarding two separate electronic issues that have recently occurred with my one-year-old Audi Audi A3 Sportback 35 TFSI Tip and KS 62 VJ GP. These issues have rendered the vehicle inoperable on two occasions, causing significant inconvenience and concern. The first recent issue occurred on Thursday, 26 October 2023, when the vehicle suddenly became unresponsive, and the dashboard displayed a warning light indicating an electronic malfunction. After numerous attempts to restart the car, I had to contact Audi Roadside Assistance for help. A technician was called and he came to the location of the car. He was able to diagnose and repair the issue onsite and the car was able to operate. This matter is the 3rd issue I am facing with this car, when my car was just +-10 000 km it had issues when I was using the brakes and reported this and the issue was checked during my very 1st service, issues with the electrical connector on the fuse box. Following the repair of the first issue, I believed the problem had been resolved, but I encountered a similar situation on Sunday morning, 29 October 2023, just a few days after the initial incident. The vehicle was towed to the nearest authorized Audi service center for diagnosis and repair, which caused me to lose valuable time and forced me to rearrange my schedule to accommodate this unexpected disruption. Once again, the car was rendered immobile due to another electronic fault, and I had to repeat the process of contacting Audi Roadside Assistance, arranging for another tow, and waiting for the car to be repaired, which caused me to lose valuable time and forced me to rearrange my schedule to accommodate this unexpected disruption. I must stress that these recurring electronic issues not only caused considerable inconvenience and disruption in my life but also raised concerns about the reliability and safety of my Audi vehicle, especially after the technician advised that the parts needed to be shipped from Germany to resolve this issue. On that basis, I require Audi SA to provide me with a vehicle until such time we find a remedy to this situation at no cost. This has caused enormous challenges in my day to day. Given the premium reputation that Audi upholds and the significant investment I made in purchasing this car, I find it disheartening that a one-year-old vehicle should experience such issues repeatedly. In light of the ongoing problems and the resulting inconvenience, I kindly request that Audi South Africa consider replacing my current Audi A3 Sportback 35 TFSI Tip and KS 62 VJ GP with a new one of the same make and model to ensure that I have a reliable and safe means of transportation. I believe this would be a fair resolution to the issues I have faced and would help restore my confidence in the Audi brand. I appreciate your prompt attention to this matter and look forward to a timely resolution that will allow me to enjoy the driving experience that Audi promises to deliver. Please do not hesitate to contact me at *** or *** to discuss this matter further or to arrange a suitable resolution. Thank you for your understanding and cooperation.

Sincerely, PB Ncobo