Despicable customer service

Our audi A3 Cabriolet went in for a routine service on Thursday 15 October 2015 .<br> <br> The car was meant to be dropped off at the owners work at 13h00, they arrived at 14h30 pm.<br> <br> On Saturday 17 October 2015 the car would not start as the battery had died. Audi assist attended restarted the car only for it to fail once again on sunday. <br> <br> Another message was sent on Sunday 18 November 2015 requesting audi assist to be present at the residential address at 6 30am so that the car could be restarted and the owner could drive it to the garage for a new battery.<br> <br> Ashley from Audi assist arrived at 8 am with an attitude that he does not work for the public and that he had told audi that he would not be on time. Audi denies having ever known of the 6 30 am arrangement of which we have proof of.<br> <br> Once arriving at Audi Sandton the owner was told by Ismail to take it up with Audi South Africa.<br> <br> What an absolute disgraceful display of customer service and no recourse or apology has been received. This will be taken to the top.