DAMAGED WINDSCREEN

My car was booked in at Audi Claremont for a service. This included the repairs to a few minor chips in my windscreen. Upon collection of my vehicle, payment was made to AUDI Claremont for the repairs of my chipped windscreen. It was not brought to my attention that the bit of the drill broke when repairing my windscreen, which caused a hairline scratch/crack. This information was withheld from me and i discovered this only once i had left Audi Claremont. I brought this to the consultant`s attention who booked in my car for the service and he indicated to me that Audi outsources the service to a private service provider who needs to take accountability.<br> <br> I regard this as highly unprofessional on AUDI`s part as AUDI Claremont was quick to take payment from me for repairs to my windscreen. I can`t seem to understand how a massive company like AUDI is able to outsource a service to an *********** business and now AUDI Claremont wants no involvement in the matter, YET THEY RECEIVE PAYMENT.<br> <br> I`ve made contact with the customer relationship`s manager who said she would look into the matter, i`ve had no feedback from her . My advice to Audi drivers, \AUDI CLAREMONT DEFINITELY A NO!""""