Compliance with Clients

Hello Peter so three weeks ago I had a issue with my car a part on my Audi malfunctioned and so I took it to my nearest dealer the Audi Vw the Glen in south Africa and booked the car in they did the diagnostic and they ordered the part fantastic first week goes second week goes I phone in twice to find out what's happening said they will contact me I'm like ok cool third week now and I'm like ok what's going on they told me it would be a two week turn around for the part to be in and now I have to constantly call I'n and find out what's happening now I contact them today the 23rd of December and the service manager iv been dealing with has gone on leave after I was promised by them that my car would have been sorted before Xmas now I have been without a car due to being told I shouldn't drive it as it would be dangerious as stated by the service manager.. And Im supposed to be driving down to my holiday destination on the 28 of December the dealer to client informant has been disgusting and un-professional.. Top of that my memory car were stollen from my GPS unit in the radio on day of diagnostics so I think people should think twice about this dealership before you go there.