Collin Moodley

Audi Durban is the worst service agents I could ever think of in all ways. I took my car in for service on the 7th of June 2023 To date still don't have my car back but these are the reasons 1. The car has a knocking noise from the suspension side from brand new which in the last 3 services Audi durban is in detail cos they can't seem to find the problem. 2. Everytime the vehicle was booked they would be notified of the knocking noise the technicians and service advisors will acknowledge but never resolve the issue. 3. On the 7th of June car was booked in for. Normal service I have made it very clear to the advisor and workshop foreman I am not going to take my car back till the car noise is resolved.as everytime they tried there best to escape the responsibility of the failure in motor vehicle. They said kept saying they checked everything and all is good to go or either looked for excuses as if it's my fault.like asking me questions if the vehicle was in accident and they kept on saying things to avoid the issue. 4. This time after the car was with them from 7th till they sent me a whatsapp message due to the advisor was sick with the flu and I have the message stating the vehicle was checked thoroughly and retorqued all suspension parts service is done the manager drove the car and everything is good so I must collect my car. 5. I get my driver to take me to Audi durban and when I get there I told the assistant service advisor I would like to go with the workshop supervisor who initially from the 1st day went with me to verify the noise for a test drive before I take my vehicle back 6. Yes the workshop supervisor came with me for a test drive the noise was actually worse and the supervisor also acknowledged that.so he requested I take the car back to there workshop and leave it with them to relook at the problem. Till date no response neither car back from audi durban. So my point is from day 1 I had no joy in resolving the issue