Battery Issues

To who it may concern I brought in my car on Tuesday morning because of a battery issue I experienced that morning due to the car not starting however prior to bringing in the car, I had called the Menlyn dealership to find out if this issue will be covered in my motor plan and was advised it will be covered accordingly. Later that day I was called by my service advisor Vusani that he was advised by the Service Department that the battery will not be covered under motor plan because I had apparently left my lights on through out the night, which I fail to understand how that is possible because my car lights are always on AUTO and frankly impossible for them to have been on considering that feature, I am honestly appalled with the service I am receiving from the dealership and Audi SA because I had escalating this matter to them and they assured me they will give me feedback in 48 hours ,it has been two days and have not received anything from either one. I have been out of a car for two days ,two damn days, no one has got back to me regarding the progress of the matter. It just doesn’t make sense how you conduct business and just not possible how a car that is less than 3 years and only 39 000 Km on it need a completely new battery, this is clearly a factory fault, something just doesn’t add up at all, I was promised a report for the diagnosed and that was also not sent to me. I bought a brand NEW car with the intention that I will not experience any problems and here I am experiencing ******* with the brand and dealership, I am really upset and will take this issue even further until I am satisfied with the outcome, really disappointment with the treatment I am currently receiving from Audi as a whole and how I have been overlooked regarding this matter . Regards Itumeleng Moropane