Bad Service

I bought Audi Q5 in May 2015 at Audi Hatfield from Sales Person Ursula Pienaar and the contract is ending May 2021, the motorplan state that my car will be serviced until 5yrs/115 000km. My car has been serviced at the Centre by Technician Pieter for all the 15000 intervals up until May 2019 when it was 103000km and the this year March my car clocked 115000km and due to Covid 19 I couldn’t arranged for my car to be serviced until the 12 May 2020 when I call the Centre to make a booking and I was told to bring the car on the 16 May 2020. My husband drove from Witbank where we stay and brought the car to Audi Hatfield and Marius the technician told him my car need to be serviced for 120000km as it’s on 117000km and I need to pay +- R11000 for major and brake pads.

My complain is my car istill under motorplan and I confirmed that with Ursula and she promised that she will sent the technician my file and I must rebook it for 115000km service which is the last service before the major service but the response I got from the technician and the Manager in charge was that I have to pay which is unfair.

Please can you assist me as I use my car to go to work as an essential worker

Ntswaki Masango Registration : 000NBM MP Audi Q***1 ***